WHAT THE DATA SAY: Employees are communicating more (70% of their work week) but not better

By: Ray Day

CONTACT:

Ray Day
ray.day@stagwellglobal.com 

We wanted to share our latest consumer and business insights, based on research from Stagwell. Among the highlights of our weekly consumer sentiment tracking (fielded Feb. 17-19):

WORRIES ABOUT ECONOMY MODERATE:

Today, 87% of Americans are concerned about the economy and inflation – down 3 points from last week and up from 82% in December.

• 80% worry about U.S. crime rates (down 4 points)
• 80% about a potential U.S. recession (down 2 points)
• 73% about political divisiveness (down 2 points)
• 72% about the War on Ukraine (no change)
• 68% about affording their living expenses (down 7 points)
• 55% about a new COVID-19 variant (no change)
• 46% about losing their jobs (down 1 point)

WORK FROM HOME BUT INTERVIEW IRL

A recent Harris Poll found that 41% of Americans are likely to consider pursuing a new job within the next six months. In our latest survey with American Staffing Association, remote employees like working from home, yet they want to meet their new boss face-to-face first.

• 70% of job seekers say they want to interview in person for a new job rather than a video (17%) or phone call (9%).
• 67% say they feel the need to modify their usual appearances in some way before a job interview.
• Before an interview, more Black Americans feel the need to shave their facial hair (33% versus 22% for White Americans), while both Hispanic (19%) and Black Americans (17%) also feel the need to cover tattoos (White 10%) and remove facial piercings (18% for Hispanic, 14% for Black and 9% for White).

COMMUNICATING MORE BUT NOT BETTER:

Today’s hybrid workplace is a whirlwind of communication – with employees spending more than 70% of their work week communicating on various channels. That’s up from last year – yet poor communications also is causing a steep decline in productivity and effectiveness, according to our “State of Business Communication: The Path to Productivity, Performance, and Profit” report with Grammarly.

• Employees are spending 9% more time communicating – 28.8 hours a week – compared with last year.
• Leaders report a 12% drop in the effectiveness of written communication over the same period and a 15% decline in productivity.
• This is causing employee stress – with workers reporting a 7% increase in stress due to poor communications compared with a year ago.
• 84% of business leaders are feeling the downsides of poor communication, with lower productivity, missed deadlines and increased costs ranking as the top three.
• Most leaders (60%) and nearly half (45%) of workers say personal connections have suffered in the hybrid workplace.
• 68% of leaders say they lost at least $10,000 or more in business in the past year due to poor communications. One in five also say poor communications eroded their brand credibility or reputation.

DOCTORS DON’T HAVE TIME FOR YOUR DATA

As patient portals become more common and telehealth data pours in from apps and wearables, doctors have more data than time, according to our survey with ZS.

• 71% of primary care physicians say they have more data than they can handle.
• The patient data problem is compounded by the fact that 57% of doctors report that technology flaws are a barrier to having better-connected health care.
• 86% of primary care physicians say that a lack of reimbursement for connecting health care is a hurdle.

ICYMI:

In case you missed it, check out some of the thought-leadership and happenings around Stagwell making news:

• February Harvard CAPS-Harris Poll: Perception of economy is improving but only a third believe it is on the right track
• All Generations Find Telehealth Beneficial, New CVS Health Data Shows
• Almost Two-Thirds of U.S. Doctors, Nurses Feel Burnt Out at Work
• Streamer ads performed well during the Super Bowl

As always, if helpful, we would be happy to provide more info on any of these data or insights. Please do not hesitate to reach out.

Thank you.